This message means either the email address or the password is wrong. Your RECmint account shows the same message for both, so it does not mean your account is missing.

Reset your password using the forgot-password link on the sign-in page. If the reset email doesn't arrive, your account is probably under a different email address.

Your RECmint password must be at least 8 characters and include at least one uppercase letter and one number.

We never create or send you a password. You always set your own through a reset link, and that link expires — so open it soon after it arrives, and request a fresh one if it's already stopped working.

Resetting your RECmint password clears this. Use the forgot-password link on the sign-in page.

You chose an authenticator app when you set up two-factor authentication on your RECmint account, so your codes come from that app rather than by email. Check your authenticator app for a RECmint entry.

If you can't work out which app you used, contact us. We can switch two-factor authentication off for your account once you confirm your name, your email address, and the address of your system.

You can change your email address yourself from your RECmint account. Each account uses one email address.