Every customer can see their payments listed in their RECmint account here: https://app.recmint.com/login.
They can see the amount, date initiated, status, and the date the payment was processed into the linked account if it was initiated via direct deposit.
If payment was deposited via direct deposit:
The customer should check their RECmint account for the status of their payment.
If it shows as processed, they should recheck their linked account.
The name of the bank, type of account, and last four digits will show in their RECmint account, they should reconfirm that they are checking the correct account.
The payment may show as from Sun Tribe Trading, which is our legal name
If the status does not show that it has been processed after 8+ business days, and the payment was initiated via direct deposit, the customer should ask our team.